​Things to know for your appointment...

​

• If for any reason the salon is closed, and you have an appointment- please call or text our salon phone 281-917-7117 or email emily@reservedsalon.com (you will generally get a quick reply to either one)​

​

• Please book ALL of the services you wish to have performed. For example: root color + haircut style, root color + quick dry option. If the booking system will not allow you to do so, there is not enough time on the schedule. Please then contact us via text or email (281-917-7117, emily@reservedsalon.com)

​

• You will receive a confirmation email/text prior to your scheduled appointment- if you have NOT received any correspondence, please contact emily@reservedsalon.com, as your appointment MAY NOT be booked or confirmed. Especially, if you have booked it online, yourself.

​

• RESERVED takes appointments by reservation only, we kindly ask that you let us know 24 hours in advance for any cancellations & rescheduling.

​

• You may reach out to us via email or phone for same-day appointment availabilities.​​

​

• You do not have to have freshly washed hair prior to arriving for an appointment. We will not be freaked out if you have just left the gym, or if you are on your 6th day of dry shampoo...we all are!

​

• Please DO make sure you are not wearing any makeup, and that your hair is cleansed 12-24 hours before any SPECIALTY MAKEUP AND STYLING SESSIONS

​

• Please also be mindful of time. We would like as much time to plan, plot, & talk about your amazing hair as possible. Arriving 10-15 minutes late can affect the outcome of the services being performed, or even cut them short. 

​

• Please limit the amount of people traveling with you to 1. We are boutique and cozy, which means limited parking and a smaller working environment.

​

• Parking is available in our public parking lot.

​​

• Complimentary snacks are available as well as: water, sparkling water, soft drinks, coffee, lattes, champagne, red & white wine, and often beer for the guys. You may help yourself!

​

• REAL TALK- CHILDREN UNDER 12 YEARS IN THE SALON: in our boutique salon environment, there are liabilities and hazards we would like to protect little ones from such as; sharp scissors and blades, exposed hot-irons, hanging mirrors, etc. If at all possible, please only bring kiddos having services performed. We are parents as well, and sincerely find, that everyone is able to concentrate and perform services at a higher quality and standard without the worry. We are truly sorry if this inconveniences anyone regarding their childcare, and will waive any cancellation fee that may incur because of this rule.

​

• We do require a credit card to guarantee that your reservation is solid on our schedule, but in the event of a cancellation within the 24hr mark, RESERVED will need to charge you 50% of your services booked

​

• Salon Refund & Redo Policy 

 

At Reserved Salon, we want every guest to love their hair and their experience. 

​

Because salon services involve professional time, products, and artistry, we do not offer monetary refunds on services. 

​

■ Satisfaction Promise 
If you’re not fully satisfied, please contact us 
within 7 days of your appointment. 
We’ll be happy to schedule a complimentary adjustment 
with your stylist to ensure your hair meets your expectations. 

​

■ Redo Policy 
-Notify us within 7 days of your appointment.
-Redo appointments must be booked within 14 days.
-Must be performed by the same stylist, 
unless approved by management.
- Color corrections may require multiple sessions.

​

 ■ No redos available if: 
– You decline professional recommendations
– You alter your hair elsewhere or at home
– You arrive more than 15 minutes late to the redo
 
■Retail Products 
-Unsatisfactory or broken products will be need to be exchange within 14 days.
 
Thank you for understanding and supporting our artistry, 

RESERVED SALON